Refund Policy

This Refund Policy covers paid Programs purchased through Routinli’s checkout. It’s part of our Terms of Service.

1. Overview

Purchases on the Platform are processed through Routinli’s checkout, with Routinli as merchant of record — meaning refund requests come to us, not to the Partner directly.

2. Eligibility

We consider refund requests made within 14 days of purchase, case by case. Common reasons we approve a refund:

• You were accidentally charged twice for the same Program
• A technical issue on our side prevented you from accessing the Program
• The Program is materially different from what was described before purchase

We generally don’t refund a purchase simply because you changed your mind after making meaningful use of the Program — but reach out anyway; every request gets a real look.

3. How to request

Email admin@routinli.com with the email address on your account, the Program name, and the reason for your request. We’ll respond within a few business days.

4. How refunds are processed

Approved refunds go back to the original payment method through Stripe. Your bank usually takes a further five to ten business days to post it. Once a Program is refunded, your access to it ends.

5. Effect on Partner payouts

When a purchase is refunded, the corresponding transfer to the Partner is reversed — the Partner doesn’t keep their share of a refunded sale. This is also covered in the Partner Agreement.

6. Your statutory rights

Nothing in this Policy limits any consumer-protection or refund rights you have under the law of your country or region that can’t be waived by agreement — where local law gives you a stronger right than this Policy, that right applies.

7. Contact

Reach us at admin@routinli.com or through the Support page to start a refund request.